Frequently Asked Questions
All You Need to Know
How do i cleanse my crystals or crystal jewellery?
Whatever healing stone you may turn to it’s important to know that every stone needs to be cleansed regularly. Crystals hold the energetic charge of anyone and anything they've ever come in contact with. Crystal jewellery can be cleansed on a weekly to monthly basis. click here
What is my birthstone?
Crystals and Gemstones have been highly prized for hundreds of years as to their healing and spiritual properties. They truly are natures gift with a fantastic array of colours with depth and presence. It is said that you will be drawn to the Birthstone you need to aid healing, inner peace and balance. Try our crystal quiz to fine your crystal.
What is the best semi-precious stone for me or if buying for a gift?.
There are so many beneficial crystals to choose from that can complement your lifestyle. You might resonate with certain stones or be attracted to them based on your personal healing needs or for others. click here. to find the right stone.
Do you offer gift vouchers?
Yes, you can add the E gift voucher and it will appear at the checkout. The gift voucher will appear at the checkout. You or the recipient will then be sent a gift voucher electronically via email to an address you have provided. To purchase a gift voucher simply redeem the code at check-out.
How long will my delivery take?
All of our deliveries are with royal mail, All orders are processed and posted within 1-2 business days, with expected delivery times between 1-4 working days after shipment.
What if my item is faulty or broken?
Please go to our T&Cs page for full information on returns/faulty items.
What is your privacy policy?
We never pass on your details to third parties and we won't bombard your inbox! You can read more about our Privacy Policy HERE>.
How does Klarna Payment work?
F.A.Q/T&Cs- We got it covered - Frequently asked questions that you may have about Klarna before, during or after the purchase CLICK HERE
Do you do live sales
Yes we provide live sales on our social media platforms please follow us to get the latest update on date sand times are lives are showing on instagram @sharonmckinleydesigns