FAQ |Deliveries & Returns

At Sharon Mckinley Designs every effort is made to ensure your order is packed and sent of the highest quality.

 

All of our deliveries are sent First Class.

 

We take great care to accurately describe and photograph each piece. However the colour, finish, size and shape of our unique handmade items made from natural leather and materials may differ from one item to another along with some necklaces.

All items are meticulously hand picked and packed by us, however in the unlikely event that something arrives with you damaged, please contact us to arrange a return. If you are returning the item please include original packaging where possible. We are happy to issue a full refund including postage to you, however the return postage will be at your own expense and must be a tracked service.

If you are not happy with your order, the Consumer Contracts Regulations means you have the right to return your goods within 14 days. Please contact us to arrange a return, the items must be returned in their original condition and packaging.

 

I love to allow our customers to choose their crystals, therefore we list as many specimens as possible individually and all items are sold as shown on our website unless stated, so that you can see and choose the one you are most drawn to the most. Unfortunately, due to high quantities of stock of certain items, such as raw crystals, tumble stones in our prescription boxes or some promo offers of the same products, I am not able to offer this option. 

Delivery Costs

 

Mainland UK and Ireland + International shipping 

JEWELLERY

UK Standard Delivery

Royal Mail 1st Class (2-5 working days) - £1.99

UK Signed For Delivery

Royal Mail 1st Class Signed For (2-3 working days) - £2.99

 

UK Special Delivery

Track & Signed For (1-2 working days) - £6.99

HOMEWEAR & CRYSTALS

Please note all crystal purchases will be shipped

(Royal Mail Signed For) 

​UK First Class Royal Mail (2-5 working days)

Candles - £3.99

Gift Box - £4.99

Royal Mail 1st Class Signed For (1-3 working days) 

Crystals - £5.99

Candles - £3.99

Gift Box - £4.99

 

UK Special Delivery

Track & Signed For (1-2 working days) 

Crystals - £8.99

Candles - £7.99

Gift Box- £7.99

EU import duty & shipping information

We do NOT ship with Delivery Duty Paid (DDP). This means that depending what country you are in & the cost of your order, you may be liable to pay import duty. This is charged at the rate of your country & only applies to goods valued higher than your country’s threshold. This can be found easily online, so you can calculate prior to ordering/receiving your goods. 

We ship with Delivery At Place (DAP) which means that our customers are liable to pay any import duty & complete any paperwork requested from their couriers.

Europe Delivery

Special Delivery (5-10 working days) - £9.99 +

U.S.A 

Special Delivery UPS (7-10 working days) - Subject to the countries postal policies and procedures - £35.99 

All orders are processed and posted within 1-2 business days, with expected delivery times between 1-4 working days after shipment. 

Orders are not shipped on weekends or public holidays

 

If you have any queries or are unsatisfied with your purchased order please see our full returns policy HERE or fill out our Returns Form below in order to return your item back to us.

For any other inquires please email us through our contact page 

Returns Form
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