Terms and Conditions 

Welcome to Sharon Mckinley Designs,  we are dedicated to customer service and want your experience with us to be a good one so please take a moment to read through our terms and conditions.

 

This way you will know how the whole shopping experience works with us. By continuing to browse this site you are agreeing to the following terms and conditions below. If you wish to ask us a question or contact us regarding an inquiry please follow the link here 

General

  • If your jewellery develops a problem through normal wear and tear or by accident, we do offer a repair service. If you would like a quote on how much this would cost please fill in the repairs form here. On receiving your repair request we will give you full details of all costs and timescales to let you decide on whether you would like to continue with the repair. We will only contact you for payment once we receive the jewellery. Sharon Mckinley Designs cannot be held responsible for any items returned to us without proof of postage and delivery.

  • Please check out our care page for the best ways to look after your jewellery. Our crystal jewellery is made in South Wales with care and attention to quality and design. 

  • Custom orders, including all rings and chain sizes to order are non refundable unless deemed faulty by Sharon Mckinley Designs. It is the responsibility of the customer to provide their correct size in the added notes section when purchasing an item of jewellery.

  • If you have received a faulty item, or a fault appears with the item within 30days of your purchase date, please contact us and fill in the form to arrange a replacement or repair. Please note that Sharon Mckinley Designs will have the final say on whether the item is faulty.

  • Please check our candle safety care guide lines if purchasing a candle or crystal gift box here .

  • Please insure you have correctly inputted your delivery address details. we can not be responsible for lost post and package unless order is signed and tracked.

Returns

  • Please contact us before returning any items here.  Any refunds / exchanges are at the discretion of Sharon Mckinley Designs 

  • Earrings can not be returned or exchanged for hygiene reasons.

  • Changed your mind? If you want to return or exchange your unworn jewellery (excluding earrings and custom sizes) within 14 days of receiving your order please contact the email above to make arrangements. Please note this only includes exchange on design, not ring size exchanges. Customers must pay postage costs of exchanges via tracked / recorded delivery.

  •  If requiring size adjustments it is the responsibility of the customer to provide their correct size in the added notes section when purchasing an item of jewellery.

  • Please return the item with all the original packaging and paperwork within 5 days of receiving your returns information. 

  • If you have received a damaged crystal gift box, and damaged or faulty appears with the items within 14 DAYS of your purchase date, please contact us and fill in the form to arrange a replacement.

  • Please take your return to your post office. Use 1st class signed for (NOT special delivery) and obtain a tracking number for proof of purchase (We cannot accept liability for returns sent to us by any other method, specifically without proof of postage from the Post Office) Shipping costs are only refunded for faulty goods.

  • If you have received a faulty item, or a fault appears with the jewellery item within 30 DAYS of your purchase date, please contact us and fill in the form to arrange a replacement or repair. Please note that Sharon Mckinley Designs will have the final say on whether the item is faulty.

Pricing

All prices shown on our website in GBP (£). We welcome purchases from overseas but all orders are charged in GBP, any transaction fees that are added by your card company are not our responsibility. Delivery costs will be charged in addition, such additional charges are clearly displayed at the basket page where applicable and you can find more information on our Shipping & Postage page here.

 

Prices of products may change from time to time and any sales or offers may be withdrawn without prior warning.

Shipping

 

  • Most of our items are made to order and are dispatched within 1-2 business days via Royal Mail. UK delivery is usually 2-3 business days after ordering. (Royal Mail First Class). PLEASE ALLOW EXTRA TIME DUE TO COVID-19 

  • For tracked UK customers, please allow 5 business days from the day that you placed your order before contacting us. For international tracked customers, please allow up to 12 business days after your order was placed. You will receive a tracking number with Royal Mail via email.

  • If your order has not arrived after 5 or 12 business days, please send us an email and we will assist you. Just email us here with subject TRACKPOST. or you can use your tracking number to view status of delivery here 

  • If you are a international customer, you may need to pay customs charges and/or taxes when your order arrives in your country. Please check with your country’s customs and border control for more info on this. Sharon Mckinley Designs cannot be held responsible for any charges incurred when importing items into your country. PLASE ALLOW EXTRA DAYS DUE TO COVID-19 

  • Delivery prices can be found here 

Online Pruchases

  • Payment is required on all orders and goods will not be despatched until funds have been received and cleared. Once you have completed your purchase from us, you will receive an email confirming your order and a unique order number. We reserve the right to refuse any transaction at our discretion. When your item has been posted, you will receive an email confirming your purchase has been dispatched with a tracking number depending on postal method.

  • We aim to dispatch orders within 1-2  business days from your order being placed,  as every piece is made to order this may vary.  Business days are defined as Monday – Friday excluding bank holidays. Orders placed at the weekend will normally be posted on the next working day. In the unlikely event that the postage of your item is delayed, we will contact you to inform you of the date on which you can expect delivery. In the unlikely event of an item no longer being available you will be informed and issued a full refund. 

  • We accept payments from the following payment PAYPAL, DEPIT/CREDIT CARD/AMEX.

Security

Your security whilst shopping with us is our highest priority. We will NEVER sell your data or information on your purchase to 3rd parties. Please read our privacy policy here for more information about what we do to protect you and your data. 

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Established 2015 - © 2020 Sharon Mckinley Designs.

Cowbridge, South Wales

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